【www.zhuodaoren.com--推荐阅读】
第一篇:《接待客户看厂及洽谈的外贸口语大全》
Our prices compare most favorably with quotations you can get from other manufacturers. You‟ll see that from our price sheet. The prices are subject to our confirmation, naturally.
我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。
We offer you our best prices, at which we have done a lot business with other customers.
我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。
Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.
请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。
This is the price list, but it serves as a guideline only. Is there anything you are particularly interested in?
这是价格表，但只供参考。是否有你特别感兴趣的商品?
Do you have specific request for packing? Here are the samples of packing available now, you may have a look.
你们对包装有什么特别要求吗?这是我们目前用的包装样品，你可以看下。
I wonder if you have found that our specifications you‟re your requirements. I‟m sure the prices we submitted are competitive.
不知道您认为我们的规格是否符合你的要求?我敢肯定我们的价格是非常有竞争力的
Heavy enquiries witness the quality of our products.
大量询盘说明我们的产品质量过硬。
We regret that the goods you inquire about are not available.
很遗憾，你们所询货物目前无货。
My offer was based on reasonable profit, not on wild speculations.
我的报价以合理利润为依据，不是漫天要价。
Moreover, we‟ve kept the price close to the costs of production.
再说，这已经把价格压到生产费用的边缘了。
Could you tell me which kind of payment terms you‟ll choose?
能否告知你们将采用那种付款方式?
Would you accept delivery spread over a period of time?
不知你们能不能接受在一段时间内分批交货?
一. 价格
客人询价
1.Will you please let us have an idea of your price?
2. Are the prices on the list firm offers?
3. How about the price/ How much is this?
我们报价
4.This is our price list.
5. We don‟t give any commission in general.
6. What do you think of the payment terms?
7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.
8. In general, our prices are given on a FOB basis.
9. We offer you our best prices, at which we have done a lot business with other customers.
10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?
11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?
客人还价
12.Is it possible that you lower the price a bit?
13. Do you think you can possibly cut down your prices by 10%?
14. Can you bring your price down a bit? Say $20 per dozen.
15. it‟s too high; we have another offer for a similar one at much lower price.
16. But don‟t you think it‟s a little high?
17. Your price is too high for us to accept.
18. It would be very difficult for us to push any sales it at this price.
19. If you can go a little lower, I‟d be able to give you an order （马上）.
20. It is too much. Can you discount it?
拒绝还价
21.Our price is highly competitive. / This is the lowest possible price. /Our price is very reasonable.
22. Our price is competitive as compared with that in the international market.
23. We have already quoted our lowest price.
24. I can assure you that our price if the most favorable. A trial will convince you of my words.
25. The price has been cut to the limit.
26. I‟m sorry. It is our rock-bottom price.
27. My offer was based on reasonable profit, not on wild speculations. 投机
28. While we appreciate your cooperation, we regret to say that we can‟t reduce our price any further.
接受还价
29.Can we each make some concession?
30. In order to conclude business, we are prepared to cut down our price by 5%.
31. If your order is big enough, we may reconsider our price.
32. Buyer wish to buy cheap and sellers wish to sell dear. Everyone has an eye to his own benefit.
33. The price of his commodity has recently been adjusted due to advance in cost.
34. Considering our good relationship and future business, we give a 3% discount.
二.订单
客人询问最小单数量
35.What‟s minimum quantity of an order of your goods?
询问订货数量
36.How many do you intend to order?
37. Would you give me an idea how much you wish to order from us?
38. When can we expect your confirmation of the order? 39. As our backlogs存货 are increasing, please hasten加快 the order.
40. Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer?
41. We regret that the goods you inquire about are not available.
客人回答订单数量
42.The size of our order depends greatly on the prices.
43. Well, if your order is large enough, we are ready to reduce our price by 2 percent.
44. If you reduce your price by 5, we are going to order 1000sets.
45. Considering the long-standing business relationship between us, we accept it.
46. This is a trial order, please send us 100 sets only so that we may test the market. If successful, we will give you large orders in the future.
47. We have decided to place an order for your electronic weighing scale.
48. I‟d like to order 600 sets.
49. We can‟t execute orders at your limits.
感谢下单
50.Generally speaking, we can supply form stock.
51. I want to tell you how much I appreciate your order.
52. Thank you for your order of 100 dozen of the shirts. We assure you of a punctual execution of your order.
53. Thank you very much for your order.
三.交货
客人询问交货期
54.What about our request for the early delivery of the goods?
55. What is the earliest time when you can make delivery?
56. How long does it usually take you to make delivery?
57. When will you deliver the products to us?
58. When will the goods reach our port?
59. What about the method of delivery?
60. Will it possible for you to ship the goods before early October?
答复交货期【外贸口语带客人参观工厂_外贸口语的英语沟通技巧_外贸口语：客户会议】
61.I think we can meet your requirement.
62. I „m sorry. We can‟t advance the time of delivery.
63. I‟m very sorry for the delay in delivery and the inconvenience it must have caused you.
64. We can assure you that the shipment will be made not later than the fist half of May. 65. We will get the goods dispatched within the stipulated time.
66. The earliest delivery we can make is at the end of September.
客人要求提早交货
67.You may know that time of delivery is a matter of great important.
68. You know that time of delivery if very important to us. I hope you can give our request your special consideration.
69. Let‟s discuss the delivery date first. You offered to deliver the goods within six months after the contract signing. 70. The interval间隔 is too long. Could we expect an earlier shipment within three months?
稳住客人
71.We shall effect shipment as soon as the goods are ready
72.We will speed up the production in order to ship your order in time.
73. If you desire earlier delivery, we can only make a partial shipment.
74. But you‟d better ship the goods entirely.
75. We‟ll try our best. The earliest delivery we can make is in May, but I can assure you that we‟ll do
our best to advance the shipment.
76. I‟m afraid not. As you know, our manufacturers are full and we have a lot of order to fill.
77. I‟ll find out with our home office. We‟ll do our best to advance the time of delivery.
78. Thank you very much for your cooperation.
79. I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.
四.签单
签单前建议
1.Before the formal contract is drawn up we‟d like to restate the main points of the agreement.
2. We can get the contract finalized now.
3. Could you repeat the terms we‟ve settled? 4. It is very important for us to abide by contracts and keep good faith.
5. Have you any questions as regards to the contract?
6. I‟d like to hear your ideas about the problem.
7. I think it is better to have a good understanding of all clauses before signing a contract.
8. Do you have any comment to make about this clause?
9. Do you think the contract contains basically all we have agreed on during negotiations?
10. Everything has been arranged well. I hope the signing of the contract will go smoothly.
11. These are two originals of the contract we prepared.
询问签单
12.When shall we sign the contract?
13. Mr. Brown, do you think it is time to sign the contract?
14. Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?
15. Shall we sign the contract now?
16. Just sign there on the bottom.
17. The contract is ready, would you mind reading it through?
18. We have reached an agreement on all the clauses discussed so far. It is time to sing the contract.
签单后祝语
19.I‟m very pleased that we have come to an agreement at last.
20. Let‟s congratulate ourselves for the successful contract.
五.付款方式
客人询问付款方式
1.Shall we discuss the terms of payment?
第二篇:《外贸实务口语 Unit 4 参观工厂》
外贸实务口语 Unit 4 参观工厂
Brief Introduction
了解对方客户的商品生产主体——工厂——是对外贸易中必不可少的一环。工厂的设备、规模和工人的素质以及决策者的管理能力都决定着以后产品的质量和信誉。作为索取资料、电话传真问询、浏览网页的必要补充步骤，参观工厂可以让客户最直接、最客观地了解生产方公司，对日后的贸易成功意义重大。
Basic Expressions
1. We look forward to our tour of your plant.
我们盼着参观你们工厂。
2. If it is not too much trouble, we would like to talk to some of the technicians.
如果不是太麻烦的话，我们想与一些技术员谈一谈。
3. We learned a lot about your facilities and the process of wine making.
关于你们的酿酒设备和酿酒过程，我们了解了不少情况。
4. We’re interested in learning about your food-making and pack- aging process.
我们想向你们学习食品加工和包装过程。
5. It was very kind of you to give me a tour of the plant.
谢谢你陪同我参观工厂。
6. You will surely know the products better after the visit.
参观工厂参观后你对我们的产品肯定会更了解。
7. Let me give you this list of departments first.
我先给你这份各个部门的清单。
8. Next to each department is its location and the name of the manager.
在每个部门的旁边都标有其具体位置和经理的姓名。
9. Please let us know when you will be free so that we can arrange the tour for you.
请告诉我们你们什么时候有空，我们好作安排。
10. Does the plant work with everything from the raw material to the finished product? 从原料到成品都是工厂自己生产吗？
Conversations
Dialogue 1
A: If you are staying here for a few days, we’d be delighted to see you at our factory.
B: It’s very kind of you to say so. My associate and I will be interested in visiting your factory. A: Let us know when you are free. We’ll arrange the tour for you.
B: Thank you. I’ll give you a call this afternoon to set the time. There’s nothing like seeing things with one’s own eyes.
A: That’s for sure. You’ll know our products better after the visit.
-- 如果你要在这里呆几天的话，我们很高兴你能到我们工厂来看看。
-- 谢谢您的盛情。我的搭档和我很想参观你们的工厂。
-- 请告诉我们你们什么时候有空，我们好作安排。
-- 谢谢。今天下午我会给你电话以确认时间。再没有比亲自去看看更好的了。
-- 的确如此。参观后你会对我们的产品更了解。
Dialogue 2
A: I’ll show you around and explain the operation as we go along.
B: That’ll be most helpful.
A: That is our office block. We have all the administrative departments there.
Down there is the research and development section.【外贸口语带客人参观工厂_外贸口语的英语沟通技巧_外贸口语：客户会议】
B: How much do you spend on development every year?
A: About 3-4% of the gross sales.
B: What’s that building opposite us?
A: That’s the warehouse. We keep a stock of the faster moving items so that urgent orders can be met quickly from stock.
B: If I placed an order now, how long would it be before I got delivery?
A: It would largely depend on the size of the order and the items you want.
-- 我陪你到各处看看，边走边讲解生产操作。
-- 那太好了。
-- 那是我们的办公大楼。我们所有的行政部门都在那里。那边是研 发部。
-- 你们每年在科研上花多少钱？
-- 大约是总销售额的3%到4%。
-- 对面那座建筑是什么？
-- 那是仓库，存放周转快的货物，这样有急的订货时，就可以立刻 交现货。
-- 如果我现在订购，到交货前需要多长时间？
-- 那主要得看订单大小以及你需要的产品而定。
Dialogue 3
A: How large is the plant?
B: It covers an area of 75,000 square meters.
A: It’s much larger than I expected. When was the plant set up?
B: In the early 70s. We’ll soon be celebrating the 30th anniversary.
A: Congratulations!
B: Thank you.
A: How many employees do you have in this plant?
B: 500. We’re running on three shifts.
A: Does the plant work with everything from the raw material to the finished product?
B: Our associates specializing in these fields make some accessories. Well, here we’re at the production shop. Shall we start with the assembly line?
A: That’s fine.
-- 这个工厂有多大？
-- 面积有七万五千平方米。
-- 比我想象的要大多了。什么时候建厂的？
-- 七十年代初期。我们很快要庆祝建厂三十周年了。
-- 祝贺你们。
-- 谢谢。
-- 这个工厂有多少员工？
-- 五百个，我们是三班制。
-- 从原料到成品都是工厂自己生产吗？
-- 有些零配件是我们的联营单位生产的，他们是专门从事这一行的。 好了，我们到生产车
间了。咱们从装配线开始看，好吗？
-- 好的。
Dialogue 4
A: Put on the helmet, please.
B: Do we need to put on the jackets too?
A: You’d better, to protect your clothes. Now please watch your step.
B: Thank you. Is the production line fully automated?
A: Well, not fully automated.
B: I see. How do you control the quality?
A: All products have to go through five checks in the whole manufacturing process.
B: What’s the monthly output?
A: One thousand units per month now. But we’ll be making 1,200 units beginning with October. B: What’s your usual percentage of rejects?
A: About 2% in normal operations.
B: That’s wonderful. Is that where the finished products come off?
A: Yes. Shall we take a break now?
-- 请戴上安全帽。
-- 我们还得穿上罩衣吗？
-- 最好穿上，以免弄脏你的衣服。请留神脚下。
-- 谢谢。生产线都是全自动的吗？【外贸口语带客人参观工厂_外贸口语的英语沟通技巧_外贸口语：客户会议】
-- 哦，不是全部自动的。
-- 哦，那你们如何控制质量呢？
-- 所有产品在整个生产过程中都必须通过五道质量检查关。
-- 月产量多少？
-- 目前每月一千套，但从十月份开始每月将为一千二百套。
-- 每月不合格率通常是多少？
-- 正常情况下为2%左右。
-- 那太了不起了。成品从那边出来吗？
-- 是的，现在我们稍微休息一下吧。
Dialogue 5
A: It was very kind of you to give me a tour of the place. It gave me a good idea of your product range.
B: It’s a pleasure to show our factory to our customers. What’s your general impression, may I ask?
A: Very impressive, indeed, especially the speed of your NW Model.
B: That’s our latest development. A product with high performance. We put it on the market just two months ago.
A: The machine gives you an edge over your competitors, I guess.
B: Certainly. No one can match us as far as speed is concerned.
A: Could you give me some brochures for that machine? And the price if possible.
B: Right. Here is our sales catalog and literature.
A: Thank you. I think we may be able to work together in the future.
-- 谢谢你们陪同我看了整个工厂。这次参观使我对你们的产品范围有了一个很好的了解。 -- 带我们的客户来参观工厂是我们的荣幸。不知道你总体印象如何？
-- 很好，尤其是你们的NW型机器的速度。
-- 那是我们新开发的产品，性能很好。两个月前刚投放市场。
-- 和你们的竞争对手相比，我想这机器可以让你们多占一个优势。
-- 当然。就速度而言，目前没有厂家能和我们相比。
-- 能给我一些那种机器配套的小册子吗？如有可能，还有价格。
-- 好的。这是我们的销售目录和说明书。
-- 谢谢。我想也许将来我们可以合作。
Words and Expressions
administrative [ Ed5ministrEtiv ] 行政的，管理的
gross [ ^rEus ] 总的，毛的
warehouse [ 5wZEhaus ] 仓库
square meter 平方米
anniversary [ 7Ani5vE:sEri ] 周年纪念
shift [ Fift ] 轮班
raw material 原料
accessory [ Ak5sesEri ] 零件，配件
assembly line 装配线
helmet [ 5helmit ] 安全帽
monthly [ 5mQnWli ] 每月的
output [ 5autput ] 产量，出产
reject [ ri5dVekt ] 等外品，废品
impressive / impression 给人印象深刻的/印象
performance [ pE5fC:mEns ] (机器等)工作性能
edge [ edV ] 优势，优越之处
automated [5C:tEumeitid ] 机械化的，自动的
concerned [ kEn5sE:nd ] 有关的
literature [ 5litEritFE ] 商品说明书之类的印刷宣传品
merge [ mE:dV ] (企业、团体等)合并
inspection [ in5spekFEn ] 检验
comment [ 5kCment ] 意见，评论
facility [ fE5siliti ] 设备
section [ 5sekFEn ] 部门，处，科，组
annual [ 5AnjuEl ] 每年的，年度的
capacity [ kE5pAsiti ] 生产量，生产力
A Specimen Letter
Dear Mr. / Ms.
Mr. William Taylor, President of our Corporation, and Mr. James Rogers, Marketing Manager, would like to visit Beijing to continue our discussions on a joint venture. They plan to leave in the second half of April and stay in China about a week. Please let us know if the planned visit is convenient for you and what itinerary you would suggest.
If the time of their visit is agreeable, will you kindly request your Embassy here to issue the necessary visas?
Yours faithfully,
我们公司的总裁威廉?泰勒先生和营销经理詹姆士?罗杰斯先生，想来北京继续商讨合资企业之事。他们计划四月下旬出发并在中国停留一个星期左右。请告知我们，该访问计划对你们是否方便以及你们要建议的行程计划。
如果对他们的访问时间无异议的话，可否要求你方使馆签发所需签证？
Substitution Drills
1 A: Let us know when you’re free. We’ll arrange the tour for you.
Would you please tell me your schedule so that we could arrange the visit for you?
Please tell us the time that suits you for us to set up the visit.
B: Thank you.
I’ll give you a call this afternoon to set the time.
Let me see. I’m quite free Friday afternoon. Does that suit you?
Tuesday next week would be best for me, if that’s possible.
告诉我们您什么时候有空，我们好安排参观。
请告诉我您的行程，以便我们为您安排参观。
请告诉我们什么时候适合您来参观。
谢谢，我今天下午会给您打电话来定时间的。
让我想想，周五下午我有空。那个时间方便吗？
如果可能的话，下周二对我最合适。
2 A:I’ll show you around and explain the operations as we go along.
guide you through the factory and ask our people to give you a demonstration of
our latest models.
take you around the factory and show you our machines in operation.
B: That’ll be most helpful.
That’ll be very interesting.
We’d like that very much.
我会带您到处看看，给您解释我们的操作。
参观工厂，叫我们的人给您演示我们的最新型号。
去工厂参观，带您去看我们运行中的机器。
那太有帮助了。
那会很有意思。
我们非常乐意。
3 A: How large is the plant?
is the machine shop
an area does this warehouse cover
B: It covers an area of 75,000 square meters.
Its total area is 4,000
It covers a total area of 5,000
工厂有多大？
第三篇:《外贸英语口语情景》
外 贸 英 语 口 语 情 景 王
作为一个外贸业务人员，与国际上各个国家的客户打交道，说得一口流利、地道的英语是很重要的，另外，接待客户的基本礼仪，与国外客户打交道应注意的礼节也是必备知识。某一方面出现差错，都可能对业务造成严重的损失。为此，我们编写了这本《外贸英语一本通》。本书旨在满足广大商务人员的需求，使其成为既有娴熟的英语会话能力又具有丰富的商务知识的专业人才。
本书分为两大部分：口语篇和函电篇。口语篇以1000多个精华短句、100多个场景展现原生态的外贸英语口语，生动描绘了各种真实场景下的沟通方式；每个主题下包括实用句型、重点词汇、情景对话以及案例分享四个部分。实用句型皆选取地道、简单的表达句子，不但让初入外贸甚至初学英语的业务员可以说出地道的英语，而且简单易记；词汇表部分除生词外，还提炼出课文中的短语和固定表达法；情景对话包括不同场景下的若干组对话，让读者有身临其境的感觉；案例分享部分是结合从事外贸工作多年的笔者本人或其同事的自身经验，与大家分享在外贸业务中的成功案例。
本书力求全面、实用，涉及外贸业务员用到英语的方方面面，尤其是作者的经验分享部分，有成功案例也有失败案例，成功的，可以从中吸取经验，失败的，可以提醒你如何避免。相信本书一定会成为外贸业务人员的得力助手，助其一臂之力，在外贸领域如鱼得水。
编者
2009年11月
目录
作为一个外贸业务人员，出色的英语口语是必备的武器。口语能力差会使你不敢与人对话，从而无法交流，也就对谈生意造成了阻碍。本篇旨在为英语口语不好的外贸业务人员或初入外贸行业的新手提供一个实用的、可以短时间派上用场的口语教材。但是，英语学习是个长期积累、不断运用的过程。相信大家可以以本篇为起点，在实际工作中不断提升你的英语口语能力。
第一章 与客户初次接触
第一节 初次应对客户来电的技巧
对在外贸等部门工作的职员来说，接听外国客户打来的电话是家常便饭。但是，有的人一听到话筒传来的“Hello”的声音，常常会变得紧张，以至于本来就不好的口语变得更加糟糕，半天蹦不出一个单词，对方的话也一句也听不懂。若要克服这种恐惧心理，首先要抛弃“听不懂很丢脸”的想法。
1. 与陌生客户通话
2. 电话转接
3. 预约见面
4. 推迟、取消约会
第二节 接客户的准备工作及礼仪礼节
到机场迎接客户，一定要准时，不能让客户久等，那是很失礼的行为。如果是初次见面，可事先问清对方外形特征或者用一个写有客户名字或公司名字的牌子，以免认错人。对于老客户，可事先和对方约好见面地点，如机场的咖啡厅，以免找不到人。
1. 初次见面，在机场迎接
2. 一路畅谈，消除生疏感
第二章 会见客户
第一节 会前交流
在接待客户时，一定要考虑周全。在日程安排上，要以方便客户为主，事先征求客户意见。如果日程与本公司内部日程有冲突，应调整内部日程。
1. 讨论日程安排
第二节 正式会面
正式见面时，要注意不同国家的不同礼节。举止庄重大方，谈吐文雅，在交往之初能使对方形成牢固的心理定式，会对以后的交往产生积极的影响。
1．互相介绍
2. 简单寒暄后切入正题
第三章 款待客户
款待客户是谈生意中很重要的一个环节，很多生意都是在business lunch过程中谈成的。选择食物和娱乐活动形式，既要从活动的目的与可能触发，同时还要事先征求客人的意见，尽量设法满足对方的兴趣和要求。
第一节 很多生意是在吃喝中谈成的
1. 商业午餐
2. 在酒吧
第二节 娱乐也是在谈业务
娱乐活动有很多种，舞会、听音乐会、看电影、球赛等等。至于选择哪种形式，一定要事先征求客人的意见，尽量设法满足对方的兴趣和要求。
第三节 游山观水套近乎
客户来中国谈业务，如果去的地方有名山胜水而他没去过，他一定不想错过一饱眼福的机会。在游玩的过程中，既可增进友谊，又有利于业务关系的进一步发展。因此，请客户出去游玩，是商务活动、社交活动中的一件大事，不可错过。
第四节 让老外一看到中国特产就想起你
购物也是社交活动之一。很多人都喜欢从另一个国家带些有特色的纪念品回国，尤其是中国这么地大物博、物产丰富的国家。在带客户逛街之前，应该事先了解对方想购买什么，可以安排具有中国传统特色或货物齐全的地方，让对方有丰富的见闻及充裕的选择机会。
第四章 商务洽谈
第一节 人家为什么一定要买你的东西
向客户介绍产品，一定要根据客户需求，拿出具体一、两件产品或是公司具有代表的产品，向客户详细介绍，激发他的订购欲望。
1. 介绍客户想要的产品
2. 向客户推荐新产品或其它产品
第二节 实地参观才能加深印象
带客户参观产品陈列室和工厂，是让客户对产品和生产工艺和流程有个大致的了解，增强其订购信心。为了减少顾客对品质的怀疑，适时适当的称赞一下自己的产品，增加客户对产品品质的信赖，是绝对有必要的。
1. 参观产品陈列室
2. 参观工厂
第三节 谈判桌上的唇枪舌战
价格谈判在经贸英语谈判当中是最重要的环节，决定了交易的成败。如何在价格谈判中获取自己的最大利益是销售人员必须熟练运用的关键技巧。
1. 讨价还价
2. 价格调整
3. 双方让步、达成一致
第五章 协议签订
本章涉及的内容要求业务员对国际贸易的一些基本定义理解准确、透彻，运用自由。因为协议一旦订立，便有了法律效力，即对双方当事人产生相应约束力，容不得半点马虎。
第六章 包装与运输
第七章 交货与装运
第八章 付款条件
第九章 佣金与折扣
第十章 保险与商检
第十一章 签订合同
第十二章 投诉与索赔
第十三章 展会英语
本章内容是其他外贸英语类书籍中都没有但对一个外贸业务员来说又是极为重要的内容。在当前这样的大环境下，买卖双方很难建立信任感，面对面是最好的方式。展会就是给供应商和购买方提供了这样一个面对面的交流平台。
第一节 巧妙应答客户询问
第一节 介绍产品
第十四章 展会上如何谈判
第十五章 告别，邀请卖家展会后来访
第一节 与客户初次接触
第一节 初次应对客户来电的技巧
对在外贸等部门工作的职员来说，接听外国客户打来的电话是家常便饭。但是，有的人一听到话筒传来的“Hello”的声音，常常会变得紧张，以至于本来就不好的口语变得更加糟糕，半天蹦不出一个单词，对方的话也一句听不懂。若要克服这种恐惧心理，首先要抛弃“听不懂很丢脸”的想法。这里给大家介绍一个打电话的技巧。
（1）Make a list
打电话之前，先将要谈及的话题列下来，避免到时手忙脚乱，甚至会将一些本来要说的话题忘了。
（2）Stand up
站起身来，那样你的声音将更显饱满、精力充沛。
（3）Don’t cradle the receiver 别把话筒太贴近嘴巴，话筒离你嘴部8厘米的地方最适宜，会使你“声入其境”。
（4）Just talk
电话里谈话时，切勿同时做其它事，如打字、打开邮件等，这不仅会让对方意识到你的分心，而且也会影响你听的效果。
（5）Take a pause
适当停顿以组织语言，而不是支支吾吾。因为停顿表明你在思考，而支吾则表示慌乱。
（6）Make a note
交流过程中，如果谈及的话题很多，可以边谈边做简单记录。但是对于英语不好，跟外国客户讲话又非常紧张的人来说，最好专心倾听就好，做记录可能会影响倾听效果。
（7）Ask for repeat
如果你实在听不懂对方的意思，千万不能不懂装懂，以免曲解原意，可以礼貌的请求对方重复。如果重复了两三次还是不懂，就询问对方的电子邮箱地址或传真号，或者将自己的电子邮箱地址或传真号留给对方，以便稍候再书面联系。
另外，给国外客户打电话，要先确认好时差，打电话的时间最好在对方时间上午9：00-晚上9：00之间。在很多国家，工作时间是工作时间，个人时间是个人时间，我就碰到很多欧洲国家的客户，他们下班时间不查收邮件，度假期间不接公务电话。
一 与陌生客户通话
Part A 实用句型
1. Hello, is this 12345678?
你好，这是123454678号吗？
2. Hello, this is ABC Company. Speak.
你好，这里是ABC公司。请讲。
3. ABC Company. Good morning.
这里是ABC公司。早上好。
4. ABC Company. How can I help you/May I help you?
这里是ABC公司。我该怎么帮你？
5. Who is calling, please?
- May I have your name, please?
请问你是哪位？
6. May I speak to Mr. Smith, please?
- I’d like to speak to Mr. Smith.
- Mr. Smith, please.
请找史密斯先生接电话。
7. This is Mr. Smith speaking.
我就是史密斯先生。
8. I’m so sorry that I made such an early phone call．
很抱歉这么早打电话。
9. Could you speak more slowly (loudly), please?
请说慢（大声）一些。
10. Is this a convenient time to talk?
现在讲电话方便吗？
11. I think you have the wrong number.
您打错电话了。
12. I’m sorry it’s a bad line. Please hang up and I’ll call back. 对不起，线路不好。请把电话挂了，我再给你打回去。
13. May I have your name and phone number，please?
请问您贵姓？电话号码是多少？
14. Could you spell your name, please?
您的名字怎么拼写？
15. Your company representatives visited our booth at The Canton Fair. 广交会上贵公司代表参观了我们的展台。
16. I’d like to know about the product ** of your company. 我想了解一下你们公司的**产品.
17. I’d like to speak to your sales department manager.
我想和销售部经理讲话.
18. I’m interested in your product **.【外贸口语带客人参观工厂_外贸口语的英语沟通技巧_外贸口语：客户会议】
我对你们公司的**产品很感兴趣.
19. Thank you for calling.
感谢您打来电话。
20. Please feel free to call me again.
欢迎您再次致电。
第四篇:《外贸英语口语：来厂参观》
外贸英语口语：来厂参观
(1)
A: Would you like to go through our factory some time?
B: That's a good idea.
A: I can set up a tour next week.
B: Just let me know which day.
A:什么时候来看看我们的工厂吧？
B:好啊。
A:我可以安排在下个礼拜参观。
B:决定好哪一天就告诉我。
(2)
A: thank for coming today.
B: I'll wanted to see your factory for a long time.
A: we can start any time you're ready.
B: I'm all set.
A:谢谢您今天的莅临。
B:好久就想来看看你们的工厂了。
A:只要你准备好了，我们随时可以开始。
B:我都准备好了。
(3)
A: The tour should last about an hour and a half .
B: I'm really looking forward to this.
A: We can start over here.
B: I'll just follow you.
A:这次参观大概需要一个半小时。
B:我期待这次参观已久了。
A:我们可以从这里开始。
B:我跟着你就是。
(4)
A: Please stop me if you have any question.
B: I well.
A: Duck your head as you go through the door there.
B: Thank you.
A:有任何问题，请随时叫我停下来。
B:好的
A:经过那儿的门时，请将头放低。
B:谢谢。
(5)
A: You'll have to wear this hard hat for the tour.
B: This one seems a little small for me.
A: Here, try this one.
B: That's better.
A:参观时必需戴上这安全帽。
B:这顶我戴好像小了一点。
A:喏，试试这一顶。
B:好多了。
(6)
A: That's the end of the tour.
B: It was a great help to me.
A: Just let me know if you want to bring anyone else.
B: I'd like to have my boss go through the plant some day.
A:参观就此结束了。
B:真是获益良多
A:如果你要带别人来，请随时通知我。
B:我真想叫我老板哪天也过来看看。
(7)
A: I'd like to see your showroom.
B: Do you know where it is?
A: No, I don't.
B: I'll have the office send you a map.
A:我想参观你们的展示中心，
B:你知道地方吗？
A:不知道
B:我会叫公司里的人送张地图给你。
(8)
A: I'm hoping to get to your showroom.
B: When might you go?
A: I was thinking about next Tuesday.
B: I'll meet you there, shall we say about eleven o'clock.
A:我打算到你们的展示中心看看，
B:什么时候想去呢？
A:我想下个礼拜二。
B:我会在那儿等你，你看十一点左右如何。
(9)
a: Welcome to our showroom.
B: Thank you, I'm glad to be here.
A: Is there anything I can show you.
B: I think I'd like to just look around .
A:欢迎参观我们的展示室，
B:谢谢，我很高兴到这里来。
A:有什么要我拿给你们看的吗？
B:哦，我只是看看而已。
(10)
A: Where can we see your complete line?【外贸口语带客人参观工厂_外贸口语的英语沟通技巧_外贸口语：客户会议】
B: We have a showroom in this city.
A: I'd like to see it.
B: Drop by anytime.
A:什么地方可以看到你们全部产品的样品？
B:我们在本市设有一个展示中心。
A:我想看看。
B:随时欢迎参观者。
(11)
A: Is this your first visit to our showroom.
B: Yes ,it is .
A: Can I show you around.
B: That would be nice of you .
A:您是第一次到我们展示室来的吧。
B:是的。
A:我来带你四处看看好吗？
B:那太好了！
(12)
A: Be sure to call me if you need anything .
B: Where are your smaller computers?
A: Over there, near the back.
B: Thanks . I see them now .
A:如有什么需要，请叫我
B:你们的小型电脑在那里？
A:就在那边，靠后头的地方。
B:谢了，我现在看到了。
(13)
A: This is our latest product .
B: When is it going to be on the market?
A: It will be out next month .
B: Could I have this sample free of charge?
A:这是我们的最新产品。
B:什么时候上市啊
A:下个月即可推出。
B:这样品可以免费送我吗？
(314)
A: I'd like to take these catalogs with me .
B: Sure . go right ahead .
A: And I want these price lists as well.
B: Please take whatever you like .
A:这些目录我想带走。
B:好啊，请便。
A:还有这些价目表我也要。
B:请随意拿取吧。
(15)
A: How is the product selling ?
B: It's selling well .
A: What are the selling points of your product ?B: Compared with competing products , ours is smaller and lighter.【外贸口语带客人参观工厂_外贸口语的英语沟通技巧_外贸口语：客户会议】
A:这产品卖得怎么样？
B:卖得很好啊！
A:你们的销售重点是什么呢？
B:比起其它竞争产品，我们的比较轻巧。
(16)
A: I 'm not sure how this works.
B: Would you like me to demonstrate it for you?
A: Can you ?
B: Sure .no problem at all.
A:我不懂这是如何操作的。
B:要不要我来为你示范一下？
A:可以吗？
B:当然，没问题。
(17)
A: Anything particular you're interested in ?
B: I'm very much interested in your personal computers.
A: Well, this is our latest catalog.
B: We'll order after we see the sample.
A:有什么你特别感兴趣的吗？
B:我对你们的个人电脑深感兴趣。
A:嗯，这是我们的最新的目录。
B:我们要看过样品才会下订单。
(18)
A: We're having a special showing next week in our showroom.
B: What do you mean by special?
A: It will be by special invitation only.
B: Please make sure I get an invitation.
A:下周我们的展示室将有一个特别的展示会，
B:怎么特别呢。
A:我们只邀请特别的客户
B:请记住寄张请帖给我哦。
第五篇:《外贸英语口语：工厂外贸业务常用语大全(二)》
外贸英语口语：工厂外贸业务常用语大全（二）
PCs Pieces 个（根,块等）
PRS Pairs 双（对等）
CTN Carton 卡通箱
PAL Pallet/skid 栈板
PO Purchasing order 采购订单
MO Manufacture order 生产单
D/C Date Code 生产日期码
ID/C Identification Code （供货商）识别码
SWR Special Work Request 特殊工作需求
L/N Lot Number 批号
P/N Part Number 料号
OEM original Equipment Manufacture 原设备制造
PC Personal Computer 个人计算机
CPU Central Processing Unit 中央处理器
A.S.A.P As Soon As Possible 尽可能快的
E-MAIL Electrical-Mail 电子邮件
N/A Not Applicable 不适用
QTY Quantity 数量
I/O input/output 输入/输出
NG Not Good 不行,不合格
C=0 Critical=0 极严重不允许
APP Approve 核准,认可,承认
CHK Check 确认
ASS'Y Assembly 装配,组装
T/P True Position 真位度
5WIH When, Where, Who, What, Why, How to
6M Man, Machine, Material, Method, Measurement, Message
4MTH Man, Material, Money, Method, Time, How 人力,物力,财务,技术,时间（资源）
SQA Strategy Quality Assurance 策略质量保证
DQA Design Quality Assurance 设计质量保证
MQA Manufacture Quality Assurance 制造质量保证
SSQA Sales and service Quality Assurance 销售及服务质量保证
LRR Lot Reject Rate 批退率
SPS Switching power supply 电源箱
DT Desk Top 卧式（机箱）
MT Mini-Tower 立式（机箱）
DVD Digital Video Disk
VCD Video Compact Disk
LCD Liquid Crystal Display
CAD Computer Aided Design
CAM Computer Aided Manufacturing
CAE Computer Aided Engineering
PCB Printed Circuit Board 印刷电路板
CAR Correction Action Report 改善报告
NG Not Good 不良
WDR Weekly Delivery Requirement 周出货要求
英语口语培训 /
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